Last Updated: July 23, 2026
1. BILLING MODEL
LogicDock bills customers on a monthly or annual subscription basis, priced per active vessel. Billing is conducted in arrears for monthly plans (you are billed for the previous month's active vessel count) and in advance for annual plans.
Monthly Billing: $349.00 per vessel per month, billed at the end of each billing cycle based on active vessel count.
Annual Billing: $3,490.00 per vessel per year (2 months free), prepaid for a 12-month term.
2. REFUND POLICY
2.1 Monthly Subscriptions
Because monthly billing is based on services rendered during the previous billing cycle (vessel management, data storage, system access), monthly subscription payments are non-refundable. Once an invoice is generated and paid, the payment covers services already delivered for that period.
2.2 Annual Subscriptions
Annual prepayments are non-refundable once the 30-day cancellation window has passed. Within the first 30 days of an annual subscription, a pro-rated refund may be requested by contacting support@logicdock.org.
30-Day Window: Annual subscribers may request a pro-rated refund within 30 days of their annual term start date. After 30 days, annual payments are non-refundable.
2.3 Vessel Count Changes
If vessels are deactivated during a billing cycle, the reduction will be reflected in the next billing cycle. No refunds are issued for mid-cycle vessel reductions, as the billing reflects the vessel count at the time of billing.
2.4 Duplicate or Erroneous Charges
If you believe you have been charged in error or charged multiple times for the same billing period, contact support@logicdock.org within 60 days of the charge. Verified erroneous charges will be refunded in full.
3. CANCELLATION POLICY
3.1 How to Cancel
To cancel your subscription, contact IT Support at support@logicdock.org with your company name and domain. Cancellation requests must be submitted in writing via email.
3.2 Effective Date
Cancellations take effect at the end of the current billing period. You will retain full access to the service until the end of the period you have paid for.
Monthly: Cancellation takes effect at the end of the current monthly billing cycle.
Annual: Cancellation takes effect at the end of the prepaid annual term. No partial refund is issued for unused months after the 30-day window.
3.3 Data Access Post-Cancellation
After cancellation, you will have read-only access to your data for 30 days to allow for data export. After this period, your data will be permanently deleted in accordance with our Terms of Service.
4. SUSPENSION FOR NON-PAYMENT
If a payment fails, LogicDock provides a 14-day grace period during which the account remains active. If payment is not received within the grace period, the account will be suspended.
During suspension:
- Access to the service is blocked
- Data is retained for 60 days
- Full access can be restored by paying outstanding invoices
If payment is not received within 60 days of suspension, the account will be terminated and data will be scheduled for deletion.
5. PRORATED VESSEL ADDITIONS
When new vessels are added mid-billing-cycle, a prorated invoice is generated for the partial period. This prorated charge is separate from the regular monthly/annual billing and is non-refundable once paid.
6. CONTACT
For refund requests, cancellation inquiries, or billing disputes, contact:
Email: support@logicdock.org
Subject: Billing Inquiry - [Your Company Name]
Our billing team responds to all inquiries within 1-2 business days.
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